FAQ & Help Center

Frequently Asked Questions

We are an independent clothing company with a mission to create a sustainable clothing product together with our community.

The backer package is a special package that you get when you back our project. It includes a special edition of the product and other goodies. Check our backer page for more information.

You'll be featured on our backer page . You'll receive a special edition of the product. and optionally, we will get in touch with you for more personal feedback.

General Questions

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay (Currently unavailable), Google Pay, and other region-specific payment options.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location.

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the courier’s site.

We offer a 30-day return policy for unused and unworn items with original tags attached. Please refer to our Returns & Exchanges page for more details.

Currently, we exclusively sell our product on wearsorato.com, you can shop with us 24/7 through our website.

Sizing & Fit

We provide a detailed size guide for each product. You can also check customer reviews for insights on fit and sizing.

If the item doesn’t fit, you can return or exchange it within 30 days of delivery, provided it meets our return policy conditions.

Our sizing is generally true to standard measurements, but we recommend checking the size guide for each product as fit may vary by style.

Shipping & Delivery

Delivery times depend on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days, while express options are faster.

Yes, we offer free standard shipping on orders from 150 Euros. Check our Shipping Policy for more details.

Please contact our customer support team immediately if you need to update your shipping address. We can only make changes before the order is shipped.

Returns & Exchanges

Visit our Returns & Exchanges page to initiate the process. You’ll need your order number and the email address used to place the order.

Refunds are typically processed within 5-7 business days after we receive your returned item. The time it takes for the refund to reflect in your account depends on your payment method.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We provide a prepaid return label for such cases.

Product & Quality

Product descriptions include detailed information about materials and care instructions. We prioritize high-quality, sustainable fabrics.

Yes, we are committed to ethical and sustainable practices. Our products are made in factories that adhere to fair labor standards.

Discounts & Promotions

Enter your promo code at checkout in the designated field to apply the discount to your order.

Account & Technical Issues

Please contact our customer support team as soon as possible. We can only modify or cancel orders before they are shipped.

Payment declines can occur due to insufficient funds, incorrect card details, or issues with your bank. Please double-check your information or try another payment method.

Sustainability & Responsibility

We are committed to reducing our environmental impact through sustainable sourcing, eco-friendly packaging, and supporting environmental causes.

Visit our Sustainability page for detailed information on our initiatives, goals, and progress.

SUPPORT

You can reach us via email at supportweb@wearsorato.com live chat on our website, Our support team will respond to your inquiries within 24 hours.

Our customer support team is available [insert hours, e.g., Monday-Friday, 9 AM–6 PM CEST].

Yes, you can find answers to most questions on our comprehensive FAQ page. If you still need help, feel free to contact us.
You can send your questions to our customer support team by email at supportweb@wearsorato.com

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